Comments on: How NOT to write an “I’ll get back to you” email http://speakersue.com/blog/2011/11/how-not-to-write-an-ill-get-back-to-you-email/ I help sales people and other professionals get better results because I teach them how to communicate better. Being called "a great ... speaker filtered through a bit of the comedic genius of Rita Rudner" has been my greatest compliment. That, and being nicknamed, "SpeakerSue." Welcome! Fri, 11 May 2012 20:09:32 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: world clock http://speakersue.com/blog/2011/11/how-not-to-write-an-ill-get-back-to-you-email/comment-page-1/#comment-38743 world clock Wed, 08 Feb 2012 00:35:20 +0000 http://speakersue.com/blog/?p=734#comment-38743 SpeakerSue – Sue Hershkowitz-Coore, CSP - just great! SpeakerSue – Sue Hershkowitz-Coore, CSP – just great!

]]> By: speakersue http://speakersue.com/blog/2011/11/how-not-to-write-an-ill-get-back-to-you-email/comment-page-1/#comment-38238 speakersue Tue, 01 Nov 2011 22:28:38 +0000 http://speakersue.com/blog/?p=734#comment-38238 Thanks so much, Ken. And how smart is that of Apple (of course!). The word, unfortunately, is such a bummer! As soon as we hear it, we know we're not going to be happy. Instead of making it easier for the recipient of the bad news, it sets them up for it. Appreciate your taking the time to comment! Thanks so much, Ken. And how smart is that of Apple (of course!). The word, unfortunately, is such a bummer! As soon as we hear it, we know we’re not going to be happy. Instead of making it easier for the recipient of the bad news, it sets them up for it.
Appreciate your taking the time to comment!

]]> By: Ken Burgin http://speakersue.com/blog/2011/11/how-not-to-write-an-ill-get-back-to-you-email/comment-page-1/#comment-38237 Ken Burgin Tue, 01 Nov 2011 22:24:54 +0000 http://speakersue.com/blog/?p=734#comment-38237 Good points as always Sue. Re #5, apparently at the Apple Stores they are trained to NOT say 'unfortunately' but instead 'as it happens' eg 'as it happens, we don't have the Super Widget 2D, but it will be in stock by tomorrow...' etc etc Ken Good points as always Sue.

Re #5, apparently at the Apple Stores they are trained to NOT say ‘unfortunately’ but instead ‘as it happens’ eg ‘as it happens, we don’t have the Super Widget 2D, but it will be in stock by tomorrow…’ etc etc

Ken

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