April 12, 2019
Why offering promotions when you’re prospecting is stupid
Marketing, your Director of Revenue, or maybe even your DOS came up with a “great…
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March 28, 2019
Your Customer’s Experience in a Digital World
It was such a small thing. It was early morning and I asked at the…
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March 22, 2019
They want a proposal. Now what?
“Send me a proposal,” they say. Why? Why do they want you to send information?…
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March 1, 2019
How to Handle Difficult Situations YOU Create for your Client
My flight was oversold and the gate agent needed travelers to give up their seats.…
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February 15, 2019
Stop making these two common HUGE proposal mistakes
What is a proposal? Is it a communication tool to: A. provide specific rates, inclusions,…
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February 8, 2019
The results of writing an email naked….
I hate bait and switch subject lines so right away you need to know: I…
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January 25, 2019
How Email Can Immediately Improve Your CX
Just lately, I’ve received a bunch of requests to speak about excellence in customer service.…
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January 18, 2019
Are you discounting when you don’t have to?
Though the word “discount” cheapens the value of the your offer (special pricing or exclusive…
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December 28, 2018
Words & phrases to eliminate in 2019
When email is the primary communication tool to build a relationship, every word matters. In…
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December 7, 2018
How to respond to a difficult email
No matter where in the world, when I ask participants to tell me what they…
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Power Sales Writing