Two weeks ago I was working in the CZech Republic, in the beautiful city of Prague. We had 8 (plus me) different nationalities represented. One thing that did not come…
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Sue has spent years honing her craft, and if you’ve ever heard her speak, you know how passionate she is about what she does. If you have not witnessed her in person, you can still learn from her and enjoy her years of research, professionally and passionately laid out in writing for all to enjoy.
It was a good thing I was in an airplane as I listened to the audio recordings of a client’s “mystery” shop calls yesterday. Had I been anyplace else, and…
The sponsor – an experienced sales person – had 15 minutes to make her pitch to 25 customers. Each person in the audience could recommend her services to others. It…
Pitch. The word seems like it’s from a different era; we don’t “pitch” people, some say. We help them buy. Then, they go into an idiotic pitch providing details and…
It’s amazing how things you hear as a kid that you think you’ll never remember (or care to), you remember. I was thinking about my dad and his words of…
How many emails do you receive that get you wondering, “What’s wrong with her today?” And how often do the recipients of your emails think that about your messaging? Receiving…
If you haven’t yet had that horribly nauseating feeling of realizing, about a nanosecond after hitting send, that you just sent an email to the wrong person, you will. Sending…
You can find statistics for just about anything but sometimes even if you search hard enough, you can’t find how the research behind the “facts”. Even though I cannot locate…