Having a Ritz-Carlton experience usually means that someone has gone above and beyond. And though I’ve had that (like the time at The Ritz-Carlton, Las Vegas when the woman in…
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Sue has spent years honing her craft, and if you’ve ever heard her speak, you know how passionate she is about what she does. If you have not witnessed her in person, you can still learn from her and enjoy her years of research, professionally and passionately laid out in writing for all to enjoy.
Blasphemous. I’m aware. And still, I can’t help myself. I have to recommend this. Tomorrow at 11am, PDT, which of course is 2pm, is Email Etiquette & Productivity: Write Like…
Stories transport people. They not only keep listeners with us – at least when we tell our stories well – they also diminish the other person’s desire to disagree with…
Think of a particular situation (work, home, with friends) and answer each of these questions with that in mind. You can take it again if you feel like you’re “a…
Besides that Denzel Washington is so fine, and the rest of the cast, too, in The Great Debators, he used a line that I’ll be quoting. When one of his…
In case you missed it, the 9th US Circuit Court of Appeals has held that employees who send text messages from company wireless devices – because the texts are stored…
I had supressed the memory of cutting off 150 people in locations from Kenya to London to Kentucky. Until today. It all came flooding back reading Dana Mattioli’s, Wall Street…
How good are your conference call skills? How do you keep the group’s attention, make your points powerfully and persuasively and still keep the call short? Check these ideas: Designate…