A few months ago I read an article about how awful it would be if the right to use mobile phones on airplanes became a reality. The author’s reasoning was…
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Sue has spent years honing her craft, and if you’ve ever heard her speak, you know how passionate she is about what she does. If you have not witnessed her in person, you can still learn from her and enjoy her years of research, professionally and passionately laid out in writing for all to enjoy.
The American jackal, better known as a coyote, has survived for 1.8 million years. The name “coyote” is borrowed from Mexican Spanish, meaning “trickster.” This explains why some sales people…
A coaching client of mine is brilliant but no one wants to hear what she has to say because she has no social graces with which to say it. During her…
When I landed in New Zealand yesterday on my way to Sydney, I phoned home to say “Kia Ora” to my husband. Three hours later, I called to wish him…
When I was just starting out as a speaker and trainer, I joined a speakers’ association to learn from the best. It was awe inspiring to be around people who…
For most of us our “second self” is the way people interact with us, know us and buy from us. It’s the person(a) we present to others when we aren’t there. In…
If you haven’t had sales training this year, jump ship. If you’re giving it your all and your organization isn’t supporting your efforts with fresh ideas and tools to…
I’ve always been uncomfortable with the presumptuous “I’ll call you Thursday at 4”. Though I am an absolute advocate of controlling the next step in the sale, it is too aggressive…