THIS IS A TEST. THIS IS A TEST OF THE EMERGENCY WARNING SYSTEM. THIS IS ONLY A TEST. THIS IS A TEST. THIS IS A TEST OF THE EMERGENCY WARNING SYSTEM. THIS…
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Sue has spent years honing her craft, and if you’ve ever heard her speak, you know how passionate she is about what she does. If you have not witnessed her in person, you can still learn from her and enjoy her years of research, professionally and passionately laid out in writing for all to enjoy.
Email is the default communication in most offices today. Yet, poorly written emails: • waste time, damage productivity and cause stress • get ignored because they lack clear actions or instructions, and • risk…
I was in the midst of a fascinating conversation with a favorite 6 year old. My mother was visiting too and she mentioned what a pleasure it was because the child answered…
If you sell luxury products, it’s likely that you want to delight your customers. The trouble with “delight” as a strategy is twofold: 1.It’s a slippery slope. What you do…
Because I’m happyClap along if you feel like a room without a roofBecause I’m happyClap along if you feel like happiness is the truthBecause I’m happyClap along if you know…
Is it possible to truly delight customers? If you haven’t yet read The Effortless Experience, it’s worth your time. Developed from the HBR article, “Stop Trying to Delight Your Customers”,…
Welcome to 2014! If you’re still using the same “script” that worked for you a few years ago, you’re probably feeling a bit frustrated. So chuck it and start the…
No one frightens qualified prospects and interested people away knowingly. But what you may not know is… •When you ask questions in an email that require your prospect to provide…