It amazes me how quickly I can form an impression of a presenter. Within a few minutes, I either like them, and find it easy to listen to what they…
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Sue has spent years honing her craft, and if you’ve ever heard her speak, you know how passionate she is about what she does. If you have not witnessed her in person, you can still learn from her and enjoy her years of research, professionally and passionately laid out in writing for all to enjoy.
Most likely that annoying person that you work with – and who drives you crazy – is driving others crazy too. And more than that, he/she (it!) is sending your…
What do you say when you’re at a networking event and you meet a likely prospect and he asks you, “What do you do?” What do you say when you’re…
Here is a quick tip: It takes about a second to start an email with a greeting. Instead of just writing, Sue- (or using no greeting at all), try: Hi…
Out-of-office messages are great – when they help your prospects/customers/colleagues instead of making them want to tear their hair out. “I will be out of the office at a conference…
Doug Kennedy wrote an inspiring blog post about changing the language used to be more hospitable – particularly when one is in the hospitality industry (though really an enchanting idea…
If you’re on the conservative side, you may want to just take my word for it. Don’t use the phrase, “Hope this helps” in an email. On the other hand,…
Email is likely to be your primary way of connecting with prospects and customers. (I’m not saying it’s the best way; I’m saying it’s the most common way.) If you’re…