Tweeting to my tweeps (say what?!), I never expected to receive such a rush of personal responses when I wrote: “What do you need to do to get rid of…
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Sue has spent years honing her craft, and if you’ve ever heard her speak, you know how passionate she is about what she does. If you have not witnessed her in person, you can still learn from her and enjoy her years of research, professionally and passionately laid out in writing for all to enjoy.
It never fails. Ask people how they feel about “confrontation” and the negative words spew out. I think we’ve been programmed incorrectly. A confrontation can be just a simple conversation…
Someone deserves credit for this story because it isn’t mine. Here’s how I remember it: A bride cried by the side of a stream bank, fearful to cross it. The…
The meeting planner broke down crying and, as I tried to disappear from the lobby without her seeing that I was seeing, all I could hear her say was: “Of…
Negative people have a contagious effect and spread their nasty germs faster than a cold in a crowded airplane. The challenge is making sure that you aren’t the bearer of…
A friend called her dentist explaining that she had lost her job and her dental insurance and needed to come in to have a bridge checked. But, she said to…
A presenter’s dream is a fully engaged audience. And that starts by treating participants like adults. Helping them to feel comfortable – not with childish welcome signs, silly ice-breakers or…
Most likely you already know this. But is a reminder so bad? If you want more business: 1. Keep clients happy. Do what you say you will, when you say…