A woman in my workshop today asked why, when she leaves a voice mail for prospects, “they don’t give a person the courtesy of calling back”? My response: Do you…
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Sue has spent years honing her craft, and if you’ve ever heard her speak, you know how passionate she is about what she does. If you have not witnessed her in person, you can still learn from her and enjoy her years of research, professionally and passionately laid out in writing for all to enjoy.
Half the world loves attending training programs and the other half hates it. Half love interactive activities and the others just want to get on with it. Way fewer than…
To climb Gros Piton, an almost 3,000 foot high monolith in St. Lucia, you’re required to be accompanied by a guide. Barney, a Rastafari, was mine. Barney’s first words to…
Last week a workshop participant came to me after my presentation to tell me that she was very embarrassed to speak publicly because of her heavy accent. (Even though she…
Just as anthropologists who pick through garbage cans gain enormous insight about the people who toss the stuff – “trash tells the truth” – I also learn the truth about…
Here is what I’ve noticed. No one ever says, “It is what it is,” when things are going well. It’s only when things are really beginning to smell that we…
If you remember George Carlin when he was actually clever and funny, you can’t help but remember his 7 dirty words, a classic lesson on what was then acceptable on…
I’m not the hat wearing type. If I were, I’d be tipping it to the majority of TSA (Transportation Security Administration) workers. I wish everyone provided the upbeat, positive customer…