“No response is the new no.” Is that true? Maybe. Or maybe it’s just an etiquette faux pas. Many buyers don’t like to let a nice seller down. Instead of…
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Sue has spent years honing her craft, and if you’ve ever heard her speak, you know how passionate she is about what she does. If you have not witnessed her in person, you can still learn from her and enjoy her years of research, professionally and passionately laid out in writing for all to enjoy.
What’s worse? Missing an opportunity to say something smart or saying something dumb? Both suck. And neither needs to happen. In my Advanced Communication Skills workshops, all levels and every…
You just spoke with your prospect and he told you everything you need to know about what is important to him, his client, his org. But instead of using that…
How many types of apples are available in the market where you live? I haven’t actually counted (because that would be too weird) but I’m guessing my grocery sells at…
The bank robber walked into the bank, demanding $2,000 or he’d blow up the bank. The bank manager was at the teller’s window, taken aback by the ask. “Exactly $2,000?…
Ya’ gotta love analytics! A new client, using email analytics, discovered the customer-facing team is drowning in email! Every team is drowning in email! It doesn’t take analytics! Email breeds…
I’m amazed at how many people are out-of-office today. It’s like a highly synchronized experiment in what and what not to say in an out-of-office message. If only I had…
Why is it that so many emails get absolutely no response? Let me count the ways. The questions you ask might just be the reason. If you’re asking these, stop…