You just received an angry/patronizing/nasty/uncomfortable email from a client or colleague. The writer was rude and wrong. You quickly begin typing your response. And then you stop. And breathe. Because…
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Sue has spent years honing her craft, and if you’ve ever heard her speak, you know how passionate she is about what she does. If you have not witnessed her in person, you can still learn from her and enjoy her years of research, professionally and passionately laid out in writing for all to enjoy.
A strong subject line definitely helps get your email opened. But as sales professionals (as opposed to marketers who seem to value open rates more than response rates), subject lines…
He would clear his desk twenty minutes before going to lunch every day just to hand write thank you notes. He said it was easy at first because there are…
“How are you today?” “I hope this finds you well.” “Did you have a nice weekend?” Ughhhhh! Stop it!* Fake rapport will not create rapport. The only way to create…
First of all, getting the first word in your paper can be frightening, but you need all the random thoughts, clippings and notes, it’s not an easy challenge, you’ll notice…
Is there anything more exasperating than wanting to phone someone who sent you an email, and their phone number is MIA? What a waste of time! You do a search…
Is there anything more frustrating than no response from a previously interested buyer? The client asked you – asked you! – for more information and you responded with a thoughtful,…
They were wrong when they said words will never hurt you. Choosing poorly can very quickly blow up a sale, create buyer distrust and decimate a value proposition. These nine…