I was working with a group of wedding specialists and they echoed a challenge almost all sellers have. How do you handle a client who keeps pushing for a lower…
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Sue has spent years honing her craft, and if you’ve ever heard her speak, you know how passionate she is about what she does. If you have not witnessed her in person, you can still learn from her and enjoy her years of research, professionally and passionately laid out in writing for all to enjoy.
When I started mystery shopping my clients a few years ago, I didn’t realize how much I’d learn about how to – and not to – sell. But this month’s…
I study words and the way they impact people. Because of that, I wasn’t entirely surprised when I learned the word “normal” actually made people feel excluded. Based on a…
By now, everyone knows making a sales presentation or facilitating via Zoom/Teams is not the same as being there in person. But, given no choice, customers and prospects, accept the…
It was so embarrassing! I clicked on my camera and could see the “decorations” my 3-year old granddaughter had placed on the table behind my desk. Lined up proudly, in…
Do people tell us the truth about why they don’t buy from us? When they tell us, often they say “price,” but what they mean is “you.” You’re the reason…
Three times on the same day, friends, each looking for a new adventure, told me about their upcoming interviews. Each was excited but also talked/emailed/texted about her deficiencies instead of…
If, like me, you’ve binged Bridgerton (I may be old but I’m not dead!), this headline likely caused you (and Miss Whistledown) not even a bat of the eye. Which…