Follow-up emails fail for lots of reasons. Here are four: 1. The prospect is busy and you aren’t their priority. (Seriously, it may be nothing more evil than that.) 2….
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Sue has spent years honing her craft, and if you’ve ever heard her speak, you know how passionate she is about what she does. If you have not witnessed her in person, you can still learn from her and enjoy her years of research, professionally and passionately laid out in writing for all to enjoy.
You won’t have to even read this entire post (or have to click to learn more!). Here is “The One Absolute Must-Know When Selling by Email”: Your customer is the…
“Can’t get no satisfaction…” Jagger’s song could be the theme song of negotiating with, by, through email. But we do it every day. Here’s how to do it best: 1….
The only thing better than hearing a sales objection is booking the business without any questions. But that only happens sometimes. More often, there are questions sometimes couched as objections….
Words! Words to explain what I’ve been teaching for years. It’s a good day! Friction-less Stanford’s “friction-less” replaced years of saying, easy, effortless, simple. Create a friction-less customer experience. If…
“This is like asking for a woman’s phone number ten minutes after meeting her.” Eric Field That is how Eric described the icky feeling when “Some goof asks to join…
Nine out of 10 leaders say “delivering bad news” is the hardest part of their job.* We’re comfortable managing the other persons discomfort and using just the right words is…
Texting is simply more immediate than sending an email. But business texting has its own set of strategy. Here they are: 1. Only text if you have an established relationship…