February 8, 2018
5 statements to never say to a customer, colleagues and most especially at home!
“It’s not what you say but how you say it” isn’t exactly true. Today, how…
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September 1, 2017
Is your out-of-office killing sales?
Is your out-of-office killing sales? What is the etiquette of the out-of-office auto response? Are…
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June 9, 2017
The very best way to leave a voice message to get it returned
Isn’t it funny how we just know our call is going to go to the…
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December 3, 2014
Emotional Authenticity: The Key to Greater Sales Success
I've been meaning to start blogging again, with the promise of staying consistently consistent, and…
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July 31, 2014
Why you are likely selling the wrong thing
What matters to your customer? It's the only thing that matters. I was lucky enough…
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July 25, 2014
One thing you Must do to Improve Sales
It is so easy to improve sales and it has nothing to do with the…
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July 7, 2014
Are you Rough Around the Edges?
A coaching client of mine is brilliant but no one wants to hear what she has…
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June 26, 2014
What is your email style? Take this quick quiz…
For most of us our "second self" is the way people interact with us, know us and…
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June 11, 2014
3 Important Tips from Psychology to Write Better Emails
Want to communicate more easily, make your point more quickly and persuade another person to…
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June 2, 2014
Why Your 2nd Self Must be as Brilliant: Email Etiquette Part 1
If you aren't already familiar with the term "second self", it's time. Your second self…
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