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Sue has spent years honing her craft, and if you’ve ever heard her speak, you know how passionate she is about what she does. If you have not witnessed her in person, you can still learn from her and enjoy her years of research, professionally and passionately laid out in writing for all to enjoy.

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  • November 16, 2018
    Email sales closing techniques that DO work
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  • November 2, 2018
    Sell more with this one easy tip
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  • October 26, 2018
    Do your emails give the right impression?
    Read More
  • October 19, 2018
    The one biggest presentation mistake - and how to fix it
    Read More
  • October 12, 2018
    Why your credibility may be at stake/steak (even if you don't know it)
    Read More
  • October 5, 2018
    Break up with these Gimmick Emails
    Read More
  • September 28, 2018
    What Story Do You Tell?
    Read More
  • September 21, 2018
    The Best "Ask" to Gain that LinkedIn Connection
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  • September 14, 2018
    Do this "one thing" to double your sales opportunities
    Read More
  • September 7, 2018
    "Nice to e-meet you" and other silly stuff
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  • August 31, 2018
    Is THIS why your customers go to radio silence?
    Read More
  • August 24, 2018
    11 ridiculously easy ways to make the shortlist
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  • August 17, 2018
    Is Selling a Dirty Word?
    Read More
  • August 10, 2018
    Achieve a 15% boost in response rate with this easy tip
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  • August 3, 2018
    You're perfect but are you persuasive?
    Read More
  • July 27, 2018
    How NOT to handle your next objection
    Read More
  • July 20, 2018
    8+ Business Texting Etiquette Rules to Follow Now
    Read More
  • July 20, 2018
    Quick Sales and Marketing Tip
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  • July 13, 2018
    You're pissing them off & don't even know it
    Read More
  • July 6, 2018
    Crafting subject lines that gets results
    Read More
  • June 29, 2018
    10 reasons your emails don't yield results - and what to do instead
    Read More
  • June 22, 2018
    Difficult conversations are difficult. And when they're in email...
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  • June 15, 2018
    Are you being talked over in meetings?
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  • June 8, 2018
    Create a prospecting email that doubles revenue
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  • June 1, 2018
    How to Handle Negativity with Email
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  • May 25, 2018
    Why some expert advice will get you into big trouble
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  • May 18, 2018
    Apply this Little Known Email Tip to Get Action and Best Results
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  • May 11, 2018
    Skyrocket Your Success with this One Life-changing Tip
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  • May 4, 2018
    When Email IS Your Sales Strategy
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  • April 27, 2018
    To sell more they have to feel safe & smart
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  • April 20, 2018
    If you prospect, you'll want to read this (and if you don't, you need to read this now)
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  • April 13, 2018
    Get quicker responses by eliminating this one thing
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  • March 30, 2018
    The simple way to make your numbers with email
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  • March 23, 2018
    Is your prospecting approach ancient history?
    Read More
  • March 16, 2018
    Do your emails articulate YOUR story?
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  • March 9, 2018
    How to get to the close more quickly
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  • March 2, 2018
    Revealed: Phrases that annoy the &^%*(*^ out of your readers
    Read More
  • February 23, 2018
    One Ridiculously Easy Way to Advance the Sale
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  • February 16, 2018
    Prospecting? Use this better way to introduce yourself
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  • February 9, 2018
    5 statements to never say to a customer, colleagues and most especially at home!
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  • February 2, 2018
    Banish these phrases to avoid discounting
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  • January 26, 2018
    15 Seconds to Awesome Follow-up
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  • January 19, 2018
    Sell More Easily with Smart Texting: 10 Tips to Skyrocket Sales
    Read More
  • January 12, 2018
    Bulk emailing? Get them opened with this one tip
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  • January 5, 2018
    3 Powerful ways to write the PERFECT negotiation email
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  • December 22, 2017
    The (latest, hot-off-the-press) Truth About Subject Lines
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  • December 15, 2017
    Two words every sales person should know
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  • December 8, 2017
    These two words destroy results
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  • December 1, 2017
    Two Easy, Clever & Important Ways to Make Your Proposal Stand Out
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  • November 17, 2017
    Three very smart, non-annoying ways to begin your next email
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  • November 10, 2017
    Create a call-to-action that makes sales and sense
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  • November 3, 2017
    Are you an email narcissist?
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  • October 27, 2017
    3 Tips to Create Subject Lines that get Opened
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  • October 20, 2017
    How an Authentic Thank You Changes Everything
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  • October 13, 2017
    Why fake rapport is sucking away sales & relationships
    Read More
  • October 6, 2017
    5 ridiculously easy (and smart) steps to writing an awesome follow-up email
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  • September 29, 2017
    Do this one thing so clients love you!
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  • September 22, 2017
    Do this one thing to boost email response rate by 15%
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  • September 15, 2017
    Eliminate these 9 words today to boost sales success
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  • September 8, 2017
    Never worry about prospecting again
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  • September 1, 2017
    Is your out-of-office killing sales?
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  • August 25, 2017
    3 Must- Use Business Rules for Texting
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  • August 18, 2017
    The Trouble with Emojis is....
    Read More
  • August 11, 2017
    Make your next proposal stand out with this one idea
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  • August 4, 2017
    Is Email the new "Death of a Salesman"
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  • July 28, 2017
    Why your follow-up emails aren't working
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  • July 21, 2017
    Immediately boost email prospecting success with this tip
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  • July 14, 2017
    How this one mistake costs you revenue and reputation
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  • July 7, 2017
    The Absolute biggest mistake sales people make
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  • June 28, 2017
    Things to Do at a Party at Home for Team Communication and Getting To Know Your Co-Workers
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  • June 23, 2017
    Use this 3-step process to write 80% more quickly
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  • June 10, 2017
    The very best way to leave a voice message to get it returned
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  • June 3, 2017
    Three follow-up sales email ideas to replace "just touching base"
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  • July 7, 2016
    Two Tactics to Get Your Prospecting Email Opened
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  • September 8, 2015
    How to sell in a “buyer’s market"
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  • August 25, 2015
    Personalize Your Proposal … or Die!
    Read More
  • August 20, 2015
    3 Ways to Immediately Close More Business
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  • August 18, 2015
    Dump the Mystery Shop to Build More Sales
    Read More
  • December 3, 2014
    Emotional Authenticity: The Key to Greater Sales Success
    Read More
  • August 7, 2014
    A False Positive When Selling
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  • July 31, 2014
    Why you are likely selling the wrong thing
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  • July 29, 2014
    4 reasons (and what you can do) to get business from your "friends"
    Read More
  • July 25, 2014
    One thing you Must do to Improve Sales
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  • July 23, 2014
    What to say after "hello" - Prospect for Success!
    Read More
  • July 11, 2014
    5 Ways to help your prospects buy from you
    Read More
  • July 7, 2014
    Are you Rough Around the Edges?
    Read More
  • July 3, 2014
    Sell a Sense of Place for More Sales
    Read More
  • July 1, 2014
    The One Most Important Key to Being a Great Speaker
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  • June 26, 2014
    What is your email style? Take this quick quiz…
    Read More
  • June 24, 2014
    3 Things to Do to Sell More After Sales Training
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  • June 17, 2014
    3 ways to replace the losing "I'll call you Thursday at 4p" approach
    Read More
  • June 11, 2014
    3 Important Tips from Psychology to Write Better Emails
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  • June 9, 2014
    3 Reasons Sales People Have NEVER Been More Important - Indispensable Really!
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  • June 5, 2014
    Email Etiquette meets I Love Lucy: Part 2
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  • June 2, 2014
    Why Your 2nd Self Must be as Brilliant: Email Etiquette Part 1
    Read More
  • May 28, 2014
    3 Ways Your Emails May Damage Your Sales Results
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  • May 21, 2014
    Why Your Introduction Matters
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  • May 19, 2014
    Why "Powerless" Communicators Yield the Most Power
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  • May 14, 2014
    How Fascinating Are You?
    Read More
  • May 12, 2014
    "No problem" and Other Customer Turn offs
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  • May 5, 2014
    9 Tactics to Ensure Your Emails Get Results
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  • May 2, 2014
    Are You Asking the Right Questions to Advance the Sale?
    Read More
  • April 28, 2014
    The Sales Myth: Delighting Customers Converts Leads
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  • April 23, 2014
    Are You Making Your Customers Unhappy?
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  • April 21, 2014
    Does Delighting Customers Really Drive Sales?
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  • January 5, 2014
    One prospecting tip to kick off the New Year
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  • December 13, 2013
    Are you Scaring Your Prospects at Trade Shows and in Email?
    Read More
  • October 25, 2013
    Cultural Email Differences - Do they exist? 4 Considerations....
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  • October 22, 2013
    10 Principles of Successful Upselling
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  • September 12, 2013
    Why Should They Listen to Your Pitch? 9 Important Tips
    Read More
  • August 29, 2013
    Focus on Your Pitch Not Your Product
    Read More
  • August 12, 2013
    "I Stink at Selling" and other lies...
    Read More
  • July 29, 2013
    Emotionally intelligent Email
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  • July 25, 2013
    A Survival Guide: Email Error #1: Sending an email to the wrong person
    Read More
  • July 15, 2013
    6 Must-know Tactics to Turn Online Complainers into Loyal Customers
    Read More
  • July 10, 2013
    Why Customers Don't Buy From You
    Read More
  • July 5, 2013
    How to follow up lost sales
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  • June 7, 2013
    How you Handle Q & A Determines Your Presentation's Success
    Read More
  • May 29, 2013
    What's Love Got To Do With It?
    Read More
  • May 15, 2013
    10 Biggest Email Pet Peeves of 2013
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  • May 8, 2013
    Cold Calling Made Simple
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  • May 6, 2013
    The main reason you haven't closed the sale today
    Read More
  • April 24, 2013
    The 2 Most Important Types of Questions You Can Ever Ask to Build Sales
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  • April 20, 2013
    What Your Email Says About You...
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  • April 10, 2013
    Tired of lowering your prices? Good! Don't...
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  • April 4, 2013
    How to Persuade Your Boss to Say Yes - in Email
    Read More
  • April 1, 2013
    3 Keys to Qualifying Prospects Now
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  • March 24, 2013
    How to Write the Best Subject Line Ever
    Read More
  • March 18, 2013
    To Say Thank You or Not to say Thank You: The Email Dilemma
    Read More
  • March 13, 2013
    3 tips to Avoid Humiliating Your Co-workers and Shooting Yourself in the Foot at the Same Time
    Read More
  • March 8, 2013
    Could you just make it easy to buy from you? (Here's how)
    Read More
  • March 6, 2013
    4 Revealing Sales Questions
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  • January 25, 2013
    When you get to the question part, what do you say?
    Read More
  • January 18, 2013
    To thank for a LinkedIn endorsement or not to thank: How to Sell Yourself
    Read More
  • December 30, 2012
    3 Tips to Avoid Wasting Your Time Selling - or Your Prospects
    Read More
  • December 27, 2012
    10 Warning Signs that Your Team Needs to Update Their Email Selling Skills
    Read More
  • December 17, 2012
    6 Must-Know Ways to Respond to an Email Jerk Without Becoming One
    Read More
  • December 14, 2012
    How to Consistently Find and Tell Great Stories
    Read More
  • December 12, 2012
    6 ways to make training work
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  • December 5, 2012
    3 A's of Social Media Success for Sales Pros
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  • November 18, 2012
    THE 3 most embarrassing business emails/texts: Can you beat it?
    Read More
  • November 5, 2012
    Tips to Better Prospecting with Hosted Buyer Appointments
    Read More
  • November 1, 2012
    You may need to get out of sales if you...
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  • October 28, 2012
    5 Ways to Make Voicemail Your New BF + a bonus script
    Read More
  • October 23, 2012
    Why K.I.S.S. Matters More than Ever
    Read More
  • October 15, 2012
    Make Your Next Presentation Stand Out!
    Read More
  • October 11, 2012
    Sell more at a better rate: Do this NOW in your next email!
    Read More
  • October 10, 2012
    marriott com
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  • October 9, 2012
    How Email Can Diffuse Difficult Situations
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  • September 23, 2012
    Should we ban pre-scheduled appointments?
    Read More
  • September 9, 2012
    The Power of "Mmm"
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  • September 5, 2012
    Why selling to C-levels is a different presentation (and what to do)
    Read More
  • August 29, 2012
    Email blooped: How to avoid the morning after
    Read More
  • August 27, 2012
    3 Tips to Create the Perfect Subject Line
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  • August 23, 2012
    Why "sending in the A-team" is guaranteed to lose the business
    Read More
  • August 21, 2012
    Want to sell more? Consider the shape of the table you meet around...
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  • August 9, 2012
    Why LinkedIn (and everything else) isn't working for you
    Read More
  • August 6, 2012
    7 tips to not feel like a klutz at the next networking event
    Read More
  • July 26, 2012
    "I have a hot lead" and other lies we tell in sales meetings
    Read More
  • July 23, 2012
    Shortage of new prospects? Really?
    Read More
  • July 16, 2012
    How to buy Bitcoin Online
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  • July 12, 2012
    5 Tips to have the best difficult conversation of your life
    Read More
  • July 9, 2012
    4 Proven Tips to Increase your Ability to Engage by 87%
    Read More
  • June 26, 2012
    4 Tips to Avoid "Premature Elaboration"
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  • June 14, 2012
    Read More
  • June 12, 2012
    An email template to lose customers: Don't do these things!
    Read More
  • May 31, 2012
    When does persistent become stalking?
    Read More
  • May 29, 2012
    Fifty Shades of Subject Lines
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  • May 22, 2012
    When to change the subject line?
    Read More
  • May 17, 2012
    Why do some people make it and others don't?
    Read More
  • May 16, 2012
    6 Easy Ways to Deal with Difficult Customers
    Read More
  • May 11, 2012
    Have you given them a reason to say yes?
    Read More
  • May 8, 2012
    Why your email fails to get results - and what to do about it
    Read More
  • May 7, 2012
    Are your site inspections losing the business?
    Read More
  • May 3, 2012
    What I learned about losing a sale today at the Mercedes dealer
    Read More
  • May 2, 2012
    How to stay motivated when the road is long...
    Read More
  • April 29, 2012
    Use social media to build sales
    Read More
  • April 23, 2012
    Why should your prospects trust you?
    Read More
  • April 20, 2012
    Use (or abuse) your sphere of influence
    Read More
  • April 18, 2012
    Salespeople who practice sell more...
    Read More
  • April 15, 2012
    3 Big + 12 (Little) Tips to Win Over Skeptical Audiences
    Read More
  • April 13, 2012
    You know that aggravating co-worker...
    Read More
  • April 10, 2012
    What top achievers say when asked: "Tell me about your ..."
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  • April 4, 2012
    Do you begin your email the right way?
    Read More
  • April 1, 2012
    Your out of office message just lost you a sale
    Read More
  • March 29, 2012
    The Language of Hospitality
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  • March 23, 2012
    Words and phrases to never use in email. Ever.
    Read More
  • March 21, 2012
    How to write an email that sells for you
    Read More
  • January 5, 2012
    4 Ideas to Kick Start 2012
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  • January 2, 2012
    How to be a more happy person in 2012 and beyond!
    Read More
  • November 30, 2011
    Are you a professional sales person?
    Read More
  • November 13, 2011
    Change your words and change your world
    Read More
  • November 1, 2011
    How NOT to write an "I'll get back to you" email
    Read More
  • October 19, 2011
    Want to book more business? Show up and...
    Read More
  • October 10, 2011
    Why your last email may destroy your career
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  • October 6, 2011
    2.5 tips to trade show better
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  • October 2, 2011
    An easy and authentic way to sell when your prices are higher...
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  • September 29, 2011
    Why "Great, let me think about it" should really really scare you ... and how to respond
    Read More
  • September 26, 2011
    7 things you didn't know email could do for you
    Read More
  • September 21, 2011
    2 Easy Email Changes to Sell More
    Read More
  • September 19, 2011
    Do your sales presentations suck? They might if...
    Read More
  • September 15, 2011
    4 must know tips to get your emails read
    Read More
  • September 13, 2011
    3 email bloopers that cost sales
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  • September 7, 2011
    If you write it, will they read it?
    Read More
  • September 5, 2011
    The Persuasive Email: 3 Quick Tips
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  • July 20, 2011
    Prospecting Isn't Brain Surgery - but it does require brains!
    Read More
  • July 19, 2011
    Cultured Communications: How to be a success in any culture
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  • July 12, 2011
    Increase internal sales easily!
    Read More
  • June 13, 2011
    3 Tips to Upsell: Would you like cucumbers and tomatoes with that?
    Read More
  • May 30, 2011
    Slick doesn't sell but sincerity does
    Read More
  • May 16, 2011
    Change your auto responder, please!
    Read More
  • May 4, 2011
    Being a music teacher
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  • February 15, 2011
    3 tips to ensure you get your money's worth out of training...
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  • November 21, 2010
    The one communication tip that will save your *#%$. Really.
    Read More
  • October 28, 2010
    Do you rent?
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  • October 15, 2010
    You still using age as a barrier to communication? How old, young of you...
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  • October 4, 2010
    You don't want to buy an ad, do you?
    Read More
  • October 4, 2010
    The one most important way to not get rejected on your next cold call
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  • September 28, 2010
    Stop sabotaging your success - NOW!
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  • September 28, 2010
    When helping isn't...
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  • August 2, 2010
    What top performers know...
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  • July 6, 2010
    Are you indispensable?
    Read More
  • June 29, 2010
    Storytelling as sales tool? Seriously?
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  • June 24, 2010
    How to write an email that will impress your boss
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  • June 16, 2010
    The fundamental flaw in "relationship selling"
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  • June 10, 2010
    The one most important thing you can do to sell more easily
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  • May 26, 2010
    Do You Whistle While You Work?
    Read More
  • May 24, 2010
    Sell with Email? 9 Top Tips
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  • May 14, 2010
    Do you kill your effectiveness with TMI?
    Read More
  • April 26, 2010
    They psychology of email: How to get your message read
    Read More
  • April 19, 2010
    Do your emails connect or curtail relationships?
    Read More
  • April 14, 2010
    3+ things to know about the font you choose...
    Read More
  • April 12, 2010
    Presentation mastery: Black leather and cleavage
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  • April 2, 2010
    Presentation mastery: How to overcome the worst
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  • April 1, 2010
    Can you get your point across in 3 minutes?
    Read More
  • March 18, 2010
    Why your story matters...
    Read More
  • March 15, 2010
    How engaging are you?
    Read More
  • March 11, 2010
    How not to ruin your business reputation: Part 2
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  • March 8, 2010
    How not to ruin your business reputation: Part 1
    Read More
  • February 18, 2010
    What speakers know about twitter that will help you succeed
    Read More
  • February 16, 2010
    Why cold calling is dead and what you can do to prospect anyway
    Read More
  • February 8, 2010
    Why your "elevator speech" may be so 2009
    Read More
  • February 1, 2010
    What's the most outrageous statement you've ever made...
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  • January 26, 2010
    With love from China
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  • January 25, 2010
    Presentation Mastery: Why being technically perfect may be the worst thing you can do
    Read More
  • January 15, 2010
    What one thing changes results? Increase friendliness now.
    Read More
  • January 11, 2010
    Sales Mastery: Are you shooting yourself in the foot?
    Read More
  • January 7, 2010
    Email Etiquette for Sales People
    Read More
  • December 28, 2009
    The best and worst sales tip of the decade
    Read More
  • December 9, 2009
    Why foodies are better presenters...
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  • December 6, 2009
    Are you the one they can't stand?
    Read More
  • November 30, 2009
    You already know what you can do better...
    Read More
  • November 25, 2009
    How to Send the Perfect Holiday Email: Way better than an impersonal card (and cheaper)
    Read More
  • November 20, 2009
    Selling Skills: The 6 secrets to asking for the next step in email
    Read More
  • November 19, 2009
    Why dog lovers make the best salespeople
    Read More
  • November 1, 2009
    Sales mastery: Your most important sales tip today
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  • October 26, 2009
    Presentation Mastery: How to deliver the best presentation ever
    Read More
  • October 22, 2009
    A wallet was found...Please check to see if it's yours...
    Read More
  • October 14, 2009
    Sales Mastery: Why, why, is really important...
    Read More
  • October 12, 2009
    Learn the trick to selling faster. Here. Now.
    Read More
  • October 8, 2009
    When sending a thank you (definitely) does more harm than good
    Read More
  • October 7, 2009
    MLM sales: Creating wealth and happiness
    Read More
  • October 5, 2009
    How to say no and have them say thank you
    Read More
  • October 2, 2009
    "'AIG effect' sending meetings to Motown"
    Read More
  • September 30, 2009
    Communicating When Strangling Isn't an Option
    Read More
  • September 21, 2009
    Why how you sign your email doesn't matter at all
    Read More
  • September 10, 2009
    Golf, email and the bottom line
    Read More
  • August 26, 2009
    Why results are more important than relationships...
    Read More
  • August 24, 2009
    Are you insulting your buyers without knowing...
    Read More
  • August 20, 2009
    Presentation Mastery: But they scheduled 45 mins...
    Read More
  • August 17, 2009
    Attract more customers: 4 must-apply ideas to improve your email
    Read More
  • August 13, 2009
    Email Etiquette: Proverbs and Productivity
    Read More
  • August 10, 2009
    Does your subject line sell? Prospecting ideas and more
    Read More
  • August 6, 2009
    The secret of making today great
    Read More
  • August 3, 2009
    How to communicate without embarrassing yourself
    Read More
  • August 2, 2009
    One simple way to build business
    Read More
  • July 30, 2009
    What you tweet may be held against you
    Read More
  • July 29, 2009
    How to use social media as a prospecting tool: No more cold calling!
    Read More
  • July 27, 2009
    The 5 most important things clients look for...
    Read More
  • July 24, 2009
    Why "indispensable" isn't possible and what you can do about it
    Read More
  • July 23, 2009
    Social media doesn't work
    Read More
  • July 20, 2009
    Replace "how are you" to sell more
    Read More
  • July 8, 2009
    5 ways you can use email to sell more
    Read More
  • July 6, 2009
    Sales Mastery: How being "nice" may work against you
    Read More
  • June 30, 2009
    Presentation Mastery: Billy Mays and the Story
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  • June 22, 2009
    Sales Tip: One easy and thoughtful way to control the sale
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  • June 18, 2009
    Presentation Mastery: Be yourself because it's all you've got (Part 2)
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  • June 17, 2009
    Presentation Mastery: Learning from expert manipulators, Part 1
    Read More
  • June 7, 2009
    5 ways to turn on-line comments into raving fan mail
    Read More
  • May 26, 2009
    Email Etiquette: Twitter-ize your message
    Read More
  • May 22, 2009
    How to compete better and smarter
    Read More
  • May 21, 2009
    Sales mastery: 5 ways to align your cold calling strategy with your values
    Read More
  • May 20, 2009
    Looking for referrals: One great way to ask
    Read More
  • May 15, 2009
    Email Etiquette: The easiest way to set yourself apart
    Read More
  • May 14, 2009
    Presentation Mastery: Use humor to disarm any audience
    Read More
  • May 12, 2009
    Selling Skills: Profit from the presumptive close
    Read More
  • May 11, 2009
    Selling skills: 3 simple ways to start a sales letter
    Read More
  • May 4, 2009
    Email Etiquette: Establish the rules to win the game
    Read More
  • April 22, 2009
    Presentation and Selling Mastery: Sell to yes!
    Read More
  • April 17, 2009
    Motivational Mastery: Selling hope
    Read More
  • April 16, 2009
    Communication Mastery: How to rid yourself of negative thinking
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  • April 14, 2009
    Communication mastery: Confrontation and conversation
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